My personal creed is to consistently maintain high standards for myself. This entails dedicating maximum effort and striving to excel in all I do, day in and day out.

I’m a people person. I really enjoy meeting and working with a lot of different
people and I am known for being a great listener and clear communicator,
whether I’m engaging with colleagues or interacting with employees. I pay
attention to all the details of a project. I make sure that every task is just right and
that it is completed in a timely manner.
As an ambitious and hard-working individual, I am often recognized for my
commitment and ability, by highly respected companies. I handle multiple tasks
on a daily basis competently, working well under the pressure. I’m an extremely
organized person who is focused on producing results. While I am realistic when
setting goals, I consistently develop ways to efficiently achieve, and often exceed
those goals.
I pride myself on my customer service skills and my ability to resolve potentially
difficult situations. I have dealt with numerous customer/s complains during my
work experience and by going the extra mile, always resolving the situation on
hand.
My daily goals involve growing within a company, where I can continue to learn,
take on additional responsibilities, and contribute as much value as possible to the
team and organization.

I began my career as a Personal Assistant at Siemens Nixdorf in 1998 and after three months, transitioned to the technical department as a Helpdesk Administrator. Subsequently, I joined the Service Desk Agent Team, handling and resolving most calls telephonically. My quick resolution times led to a promotion to the second line Technician Team. Later, I advanced to the Server Team and was promoted to Call Centre Supervisor within Siemens Business Services, managing 37 staff members while also assisting the Server Team with Standby Duties. I then moved to Siemens Limited to take on the role of Service Desk Manager. In this capacity, I ran meetings, created monthly reports for senior management, and was responsible for developing and maintaining all policies and procedures within the Technical Department.

After 16 years at Siemens, I resigned to pursue new prospects offered by a franchise.

Years later, I joined Nashua Communications as a Project Coordinator, essentially fulfilling the role of a Project Manager.

I was involved in PABX rollouts for all Nedbank, Old Mutual, and Mutual & Federal sites, managing multiple projects simultaneously according to the project plan timelines.

Further experience within Service Desk & Accounting Software

Remedy, SAP, Freshdesk, ZoHo Desk

ZoHo Books

Work Terms

Hours of operation between 6 - 8 hrs Monday to Friday.
Payment Terms - 25th of each month
Preferred communication - Mail (yolanda.kotze@vodamail.co.za

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