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Skills

  • Customer Service
  • Technical Support
  • Accounting
  • Active Directory
  • Analytics
  • Creative
  • Directory Submission
  • Jira
  • Microsoft Access
  • Microsoft Office
  • Networking
  • Office Assistant
  • Remoting
  • Routers
  • Switches

Services

  • Customer Service and Technical Support

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Provide technical assistance specializing in routers, switches, access points and ? Repair home network topology failures.

    Customer ServiceMicrosoft AccessNetworkingRoutersSwitches

  • IT Support/Service Desk Analyst

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Primary responsible for user support and customer service via JIRA and Samanage. Provide technical on-site and remote assistance for commonly uses software, hardware and other equipment. Create/edit accounts...

    AccountingActive DirectoryAnalyticsCreativeCustomer Service

About

Being a technical support and customer service for three years equipped me with communication skills and deep understanding on how to deal with different kinds of customers.

I am currently an IT Support in an international company in which I provide technical assistance both remote and on-site for software and hardware issues. Part of my job is to also create/manage accounts on Active Directory and Office365. Also experienced in Spiceworks, JIRA and Samanage ticketing system.

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