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Skills

  • Account Management
  • Administrative Assistant
  • Client Administration
  • Client Orientation
  • Correspondence Management
  • Customer Service
  • Microsoft Excel
  • Office Assistant
  • Order Processing
  • Phone Support
  • Reports
  • Salesforce
  • Zendesk

Services

  • BackOffice Administrative Support

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a business management professional with 10 years of experience in Backoffice operation in customer service industry. Being a client-oriented, good attitude is my initial goal whenever I start projects...

    Account ManagementAdministrative AssistantClient AdministrationClient OrientationCorrespondence Management

About

Exceeding Expectations: Top-performing BPO, Project Management & Customer Service Professional ready to elevate your customer experience! | #ClientServices | #SupplyChainManagement

Diverse experience in customer service roles at IBEX (supply chain, back office, and email support) over the last decade. Over the years, a comprehensive understanding of the work has been the main reason for my success. My personal ambition is to win, differentiate and continually innovate in my work.

My responsibilities include SLA management, KPIs, performance indexes, coaching and mentoring, collaboration and customer retention, and escalation handling. An important aspect of my role is to proactively suggest ways to improve the customer service process to improve the customer experience.
Outside of work, I play online games and watch current affairs.

Specialties:
Reverse Logistics, Consumer Electronics, B2B Supply Chain & Operations, End To End Supply Chain Strategy, E-commerce , Inventory management, Salesforce, JIRA Project Management, FileZilla, Amazon S3, Amazon Seller Central, Ingram, Google Analytics, Google Studio

Work Terms

I am available 20 hours per week. However, I can increase my working hours as per client requirement. For fixed contract I am available entire week. I can be reach out anytime in PST time zone between 9 onwards till 9. I can use any communication channel but preferred Whatsapp.