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Skills

  • Administrative Assistant
  • Educational Consulting
  • Forum Posting
  • Help Desk
  • Language Translation
  • Operations Management

Services

  • Financial Analysis

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    MSc (Financial Analysis) graduate with 8 years of experience in a global bank working in operations, seeking a challenging role in finance or operations in order to fully utilize the academic skills along...

    Administrative AssistantEducational ConsultingForum PostingHelp DeskLanguage Translation

About

Finance graduate with 8 years of operational experience working in CitiBank.

MSc (Financial Analysis) graduate with /years of experience in a global bank working in operations, seeking a challenging role in finance or operations in order to fully utilize the academic skills along with experience. Currently working with Nottingham Refugee Forum as Supervisor General Adviser.

2008 – 2012 Global Consumer Banking – Citibank N.A. Karachi, Pakistan
MIS Navigation & Controls Manager – CS & Q Pakistan.
• Managing the controls shop generating various reports and analysis on indicators related to CS&Q unit performance and providing decision support to unit and group heads.
• Responsible for the implementation of all major projects/initiatives undertaken in CS&Q. All financials and headcount budgeting, analysis, and processing
• CS&Q Budget planning and projection, expense management across controllable lines. Preparation of annual budget and forecast each month for the department.
• Ensuring adequacy of controls in all financial/nonfinancial transaction processing.
• Managing processing, operational & control functions related to Branch Banking instructions and credit cards through Phone Banking.

2006 – 2008 Global Consumer Banking – Citibank N.A. Karachi, Pakistan
Assistant Team Manager – Citi Phone Banking
• Identify potential staff attrition. Exit interview with Centre Manger to ascertain evidence for resigning.
• Developing call handling & caller assessment skills in agents.
• Self-tailored training manual & presentations for agents.
• Comprehensive agent training regarding Liability, Asset products and problem resolution with major focus on Consumer Banking.
• Design and implementation of IVR processes & flows and agent activity/productivity reports & MIS.

PROFESSIONAL ACHIVEMENTS:
• Call of Fame Award in Feb 2006 and March 06 from Citibank.
• Online Banker of The Month Award in February 2004 from
• Citibank.
• Member of “Millionaire’s Club”. Phone Bankers who achieved the target of 1 million of ANR sales.
• Involved in Reward U.A.T for CARD P

Work Terms

Any