Professional Data analyst and a web developer who is an enthusiast with Problem-solving, data analysis, and designing responsive websites, Always looking forward to new opportunities.

My name is Ziad Momen and I'm a Software Engineer and a freelance data analyst, Since I was a kid I had a dream to be a software engineer, and I've worked hard for that, so I could make it to study computer science at New Cairo Academy. while studying I had the opportunity to work as an International advisor in one of the most known Telecommunication companies "Vodafone UK", there I've experience in customer service and in the corporate world, I've worked there for three years with an outstanding performance, and now I'm working as a front end developer and a Professional data analyst.

My technical skills and proficiency include:

¬ Calculate summary statistics using spreadsheets.
¬ Create data visualizations using spreadsheets.
¬ Calculate key business metrics in financial analysis and interpret values.
¬ Forecast financial metrics using scenario analysis.
¬ Develop programs in Python.
¬ Manipulate data using NumPy.
¬ Load and process data using Pandas.
¬ Using Anaconda.
¬ Investigate a dataset using Python data analysis packages.
¬ Perform the entire data analysis process on a dataset.
¬ Gather data from multiple sources in a variety of formats.
¬ Assess the quality and tidiness of data visually and programmatically.
¬ Clean data using Python and Pandas.

Experience:

International Advisor|Vodafone UK
Jan 2019 - Present

Duties and Responsibilities:
- At all times, maintain an optimistic, empathetic, and competent attitude toward customers.
- Quickly responding to customer inquiries.
- Using different networks to communicate with customers.
- Recognizing and addressing consumer grievances.
- Be familiar with our goods so you can respond to questions.
- Taking orders, completing paperwork, submitting documents, and responding to inquiries.
- Recording consumer interactions, purchases, feedback, and grievances.