CERTIFICATES:
ORACLE PRIMAVERA P6(OMESOLE INSTITUTE),CCNA(CCTC)


WORK HISTORY:
COMPANY NAME:Shaffan Enterprises(JAN2013-2014,2016-present)
KARACHI,PAKISTAN


Duties/Areas of Responsibility
The position will involve the following areas of responsibility:
1st level IT Support (Hardware/Software), log the incidents/problems and close them
after resolution accordingly by following SOPs.
• Follow the standard procedures/Check lists for new installation or re-installation of ITAssets/OS/Software Applications.
• Take care of SLA's as mentioned in help desk application.
• Escalate the problem/issues to 2nd level teams through work order.
• Follow up the open work orders (escalated by concern RE) with his supervisor till closure and
after confirmation of issues resolution from user close the open calls.
• Perform preventive maintenance and IT Assets Audit twice a year for installed IT assets.
• Turn On/Off the network switches/routers on the request of ITS (Remote locations' RE only)
• Switch the network cables from one port to another or as requested by ITS (Remote locations' RE ONLY)
• Provide support for ongoing/upcoming IT activities.
• Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment

COMPANY NAME:TRADE UNION CO-OPERATIVE INSURANCE(2014-2015 Sept)
ALKHOBAR,SAUDIARABIA
Duties/Areas of Responsibility
• Installing and Configuring Computer Hardware,Software,Printer,Scanners,Systems and Networks.
• Planning and undertaking schedule maintenance upgrades
• Talking to Clients and Computer Users to determine the nature of problems,Respond to Breakdowns.
• Design,implement and maintain Active Directory Domain,Users Management in Active Directory,Creating and Adding User account,Computer accounts and Groups,Resetting User Passwords,locks and Unlocks User accounts.
• Monitor and Administrate CyberoamFirewall,Monitor Users and Log,Check Bandwidth utilization of the Users and responsible for firewall configuration.
•Performs DHC

Work Terms

40 HOURS per week,payment through my bank account