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Skills

  • Analytics
  • Call Center
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Trend Analysis

Services

  • Voice of Customer Analyst

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    To compile, interpret and analyse on the market customer complaints (domestic market) extracted from the call centre system which focuses on customer complaint trends, medium of complaints, as well as...

    AnalyticsCall CenterCRMCustomer Experience ManagementCustomer Retention