Overview:
We are looking for a solution design (standalone app/script(s) or a SaaS solution) that can listen to live conversations, transcribe them into text in real-time and provide immediate/ongoing live commentary from an AI LLM providing technical information about questions coming from the customer. AI design should represent a software solution that empowers sales teams engaged in live conversations to be able to speak with technical details with potential buyers as soon as a technical question is asked or a need is identified where the salesperson doesn't know the answer to a question requiring an engineering understanding. Solution should output a live feed of brief code examples,, CLI command examples, brief technical summaries of some topic being discussed, etc.
Goal:
To give first-level salespeople the ability to answer questions with greater depth with the solution providing immediate text support during live sales conversations without needing to wait for an answer. At any time during a discussion, sales staff should be able to read from a live feed containing relevant information in context re the subject(s) being discussed.
Design Requirements:
- Listen to a call or audio event
- Stream the audio feed into an API LLM model
- Have solution identify customer questions as they are identified
- Output immediate details in an ongoing feed containing answers/commentary on the topic being discussed
Design Requirements
- Assume python as the base/back-end programming language
- Leverage open-source frameworks to the maximum extent possible
- Document all assumptions including products required, libraries, packages, APIs etc.
- Include end-to-end steps to implement
If the solution design satisfies our requirements, the job of producing a proof-of-concept can be awarded to the architect if desired.