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FCCI Insurance Group

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    • • PC hardware/software Technical support; tracked warranties, Warranty repairs, Software licenses, rebuild PCs and PC maintenance.
      • Assembled and installed network equipment such as plotters, printers, scanners on network.
      • Hardware / Software Troubleshooting and support
      • Helpdesk Support 750+ User environment.
      • Performed network infrastructure maintenance / troubleshooting / repairs.
      • Proficient with MS Office95 – 2010.
      • LAN Administration server, hardware, software, security and user maintenance.
      • Intermediate Microsoft Access Database development, testing and implementation.
      • Fixing SQL database errors using SQL Coding.
      • Use remote software (join.me) to assist employees who work in the field out of their homes
      • Use ITIL concepts and practices.
      • Assist network administrators with Cisco routers, switches, transceivers, fiber lines, patch cables.
      • Assist network administrators with networking equipment at BCM (disaster recovery) site.
      • Use ServiceDesk & EasyVista web based software to track service tickes to meet SLA requirements.
      • Train new ServiceDesk technicians on FCCI processes and procedures.
      • Support Company owned iPhone, DROID cell phones, tablets device repairs or replacement.
      • Used AirWatch MDM Agent to configure cell phones for company email; perform enterprise wipes on terminated employee’s phones. Assisted with testing MDM Agent on my cell during rollout.
      • Used Acronis to create images and drop images on new or rebuilt computers.
      • Designed and created Field Employee Tracking database along with Internet connection configuration information.
      • Managing A.D user and computer accounts.
      • Handle local GoToMeeting/GoToWebinar scheduling as well as the video conference machine and Polycom conference phone.
      • Handle all local WiFi connections and configuration as well as security.
      • Remote assistance for field employees shadowing using Citrix sessions or using join.me.
      • Drop images on new computers for new employees.  Also performed a quarterly update to all image versions.
      • Troubleshoot and fix Citrix session related connection issues and Citrix Server problems.
      • Reset SOPHOS accounts for venders receiving encrypted emails from FCCI.
      • Worked with McAfee ePO Policy Server to track and reset encrypted laptop accounts.

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    IT Networking & IT Systems Analyst\Tech

Vardis Hines
Vardis Hines
Dacula, GA, USA
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