Overall having 21 years of IT experience. PMP certified Project Manager worked on multiple projects . Expertise in handling Maintenance and Support of multi year contracts using ITIL best practices and processes. Extensive experience in process improvements, Customer Success, Pre-Sales Solutioning majorly for CRM Salesforce. Good Experience in recruitment, competency building, Demand fulfilment for permanent as well as Subcon hirings. Successfully delivered project cost of 3-5 million USD, peak size of 80+ FTE onsite-Offshore model, managed and shared services.