Your success partner for Managing Complexity, Delivering Simplicity
Myself, Rajesh Tiwari, having a total 21+ years of IT experience. Currently as a freelancing trainer and advisor for ITIL Service Management, Project Management, PMP Certification preparation, Salesforce Admin, Sales Cloud and Marketing Cloud, Salesforce Implementation, Force.com, API & Integration, Apex Triggers, Architecture and Design Patterns, Flows, Workflows. In my last role in Kone Elevators worked as a Salesforce Service Delivery Manager CRM applications, which includes the overall delivery of technical support services to customers as per Kone standards, guidelines for SLAs. Responsible for managing different vendors, contract negotiations and reviewing the solutions implemented by vendors.
6 years of Project Management FP and T&M experience (Agile, Waterfall) and 10+ years of Service Management experience in Managed Services, Shared Services, Onsite-Offshore models.
Team size handled 80+ FTE. Extensive working experience with customers in Healthcare, Pharma, Retail and Insurance domains. Excellent Customer, Escalation, Stakeholder and People Management skills
Hobbies:- Playing Tennis & Book reading
Work Terms
30 Hours per week excluding weekends