My name is Juna and I am an Amazon Professional for more than 6 years. I used to work as a Quality Specialist with Amazon Customer Service handling.COM Voice and Chat, Kindle Technical Support tier 1 and 2 for both Voice and Chat. I am currently working as a Team Manager/Virtual Assistant handling Amazon Seller Central and sometimes Vendor Central accounts. I am expert in handling the following Amazon tasks: • Email Support – Responding to Buyer Messages, Seller Feedback, and Product Reviews. I also work as an e-Commerce Support for a Shopify store handling the following tasks: • Responding to emails • Manually fulfilling orders • Processing refunds