Project Management - With more than 6 years of managing remote workers in all parts of the world, being a Certified ScrumMaster, and having managed projects of more than $10 million, I can provide the skills you need for any project, regardless of complexity, size, scope, or budget.
Business Analysis - If you are in need of strategic planning, needs identification, defining processes, development of business and/or technical documentation, I can provide the insight you are looking for. Analyzing your current products and services to find areas of opportunity for increased profits, additional revenue streams, and greater customer satisfaction or just some of the results I will bring.
Operations Management - From improving operational efficiency through better workflows to reducing high employ turnover and improving moral, I have the experience to help your business make more money with the same or fewer resources.
Documentation and Negotiation - If you are a supplier or a consumer that needs help with writing or negotiating an SLA, SOW, RFQ, RFP, or work contract, I can provide solid advice, writing, or negotiating on your behalf as needed. Don't make a mistake of jumping into an agreement you are not happy with; I can help.
Customer Support - Having built, managed, and grown call centers and support operations in the Philippines and Cambodia, providing multi-lingual mail, phone, and chat support to people around the world, I can help you avoid the mistakes and pitfalls that are often made when setting up offshore support centers.