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Application Support Associate

$18/hr Starting at $1K

Roles and Responsibilities 

 Provides DevOps/level 2 application support 

 Lessens repeating alerts/incidents by fixing the root cause 

 Handles user inquiry via company's communication.

 Follows a ticketing procedure for any incidents (SNOW) 

 Conducts problem analysis contributing to resolve production issue

 Work with level 3/developers in resolving incidents, if necessary 

 Collaborate with upstream support team to fix any issues that may or already impact our operations team report generation.

About

$18/hr Ongoing

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Roles and Responsibilities 

 Provides DevOps/level 2 application support 

 Lessens repeating alerts/incidents by fixing the root cause 

 Handles user inquiry via company's communication.

 Follows a ticketing procedure for any incidents (SNOW) 

 Conducts problem analysis contributing to resolve production issue

 Work with level 3/developers in resolving incidents, if necessary 

 Collaborate with upstream support team to fix any issues that may or already impact our operations team report generation.

Skills & Expertise

AnalystAnalyticsApplication Support ManagementBug FixesDatabase AdministrationDevOpsFinancial TechnologyOperations ManagementProduction ManagementQuery OptimizationReport GenerationTeam Management

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