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Skills

  • Analytics
  • Application Support Management
  • Production Management
  • Administrative Assistant
  • Analyst
  • App Development
  • Bug Fixes
  • Chat Support
  • Database Administration
  • DevOps
  • Financial Forecasting
  • Financial Services
  • Financial Technology
  • Information Technology
  • Microsoft Excel

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Services

  • Application Support Associate

    $18/hr Starting at $1K Ongoing

    Dedicated Resource

    Roles and Responsibilities   Provides DevOps/level 2 application support   Lessens repeating alerts/incidents by fixing the root cause   Handles user inquiry via company's communication.  Follows...

    AnalystAnalyticsApplication Support ManagementBug FixesDatabase Administration

  • Excel Reports and Administration

    $15/hr Starting at $900 Ongoing

    Dedicated Resource

    I am well verse in Excel tools as I have used it everyday in preparing my Reports, here are some examples below:  Conducts problem analysis contributing to resolve production issue Conducts problem analysis...

    Administrative AssistantAnalyticsFinancial ForecastingInformation TechnologyMicrosoft Excel

  • Financial Application Support

    $15/hr Starting at $300 Ongoing

    Dedicated Resource

    ​ Level 1 & Level 2 support for Morgan Stanley applications   Lessens repeating alerts/incidents by fixing the root cause   Supports web base application   Handles user inquiry via designated communications...

    App DevelopmentApplication Support ManagementChat SupportFinancial ServicesUsability Engineering

About

16 years of Proven experience as IT support

I am an experienced and Highly Skilled Senior IT Application Support. My objective is to find a challenging senior-level position where I can leverage my Technical proficiency and Leadership abilities. I have a proven track record of delivering high quality production support and ensuring client satisfaction.

In my current position as AVP Application Support Associate, I conduct thorough problem analysis, maintain and develop technical documentation for better resolution.

I have strong understanding in supporting Financial Institutions working as an IT Analyst with Level 2 Support. Have delivered an extra ordinary effort that was witnessed by my Client in Morgan Stanley and in JP Morgan Chase. I love to share my expertise, I deliver Results!


Technical Skills:
Unix/C+
Shell Scripting
Python
Mainframe (COBOL, NATURAL 4.0, ADABAS)
JCL
VSAM
DB2
ServiceNow
kibana
Splunk
POSTMAN
Jenkins pipeline

Work Terms

I love doing various task to ensure smooth operations and I keep constant communication with my clients via designated communication.