Banner Image

All Services

Programming & Development technical support / help desk (hardware / software)

Bilingual IT Customer Service

$25/hr Starting at $1K

Provide bilingual (english and french) technical support and build/update Best Practises database

  • Address service requests and/or incidents
  • Provide product or service administration on behalf of customers or using given credentials to ensure or apply required access
  • Be the clients focal point
  • Provide clear, simple and steps-guided answers to clients within SLA
  • Build, feed and improve a BP database to improve service performance
  • Report on support activities

About

$25/hr Ongoing

Download Resume

Provide bilingual (english and french) technical support and build/update Best Practises database

  • Address service requests and/or incidents
  • Provide product or service administration on behalf of customers or using given credentials to ensure or apply required access
  • Be the clients focal point
  • Provide clear, simple and steps-guided answers to clients within SLA
  • Build, feed and improve a BP database to improve service performance
  • Report on support activities

Skills & Expertise

BilingualChat SupportComputer RepairComputer TechnicianCustomer ServiceDatabase DevelopmentDesktop SupportEmail SupportEnglish LanguageFrench LanguageHelp DeskInformation TechnologyIT Service ManagementTechnical SupportWeb Support

0 Reviews

This Freelancer has not received any feedback.