Chat Support Specialist

Business & Finance Business Management & Consulting

$28/hr Starting at $28

Customer Inquiry Response: Handle incoming customer inquiries through chat, providing accurate and timely answers to questions, issues, and concerns.
Product Knowledge: Maintain up-to-date knowledge of the company’s products and services to offer accurate and helpful information.
Order & Account Assistance: Assist customers with account setup, order tracking, and billing inquiries to enhance their experience.
Complaint Resolution: Address and resolve complaints in a professional manner, escalating issues when necessary.
Real-Time Problem Solving: Quickly troubleshoot and resolve technical issues or misunderstandings during live chat interactions.
Follow-Up: Ensure customer satisfaction by following up on complex issues or unresolved inquiries.

$28/hr Ongoing

Customer Inquiry Response: Handle incoming customer inquiries through chat, providing accurate and timely answers to questions, issues, and concerns.
Product Knowledge: Maintain up-to-date knowledge of the company’s products and services to offer accurate and helpful information.
Order & Account Assistance: Assist customers with account setup, order tracking, and billing inquiries to enhance their experience.
Complaint Resolution: Address and resolve complaints in a professional manner, escalating issues when necessary.
Real-Time Problem Solving: Quickly troubleshoot and resolve technical issues or misunderstandings during live chat interactions.
Follow-Up: Ensure customer satisfaction by following up on complex issues or unresolved inquiries.

Business CommunicationsBusiness ConsultingChatCrisis ManagementCustomer SatisfactionCustomer ServiceProgram ManagementWorkflow Management

Grace Waterman