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Skills

  • Business Consulting
  • Workflow Management
  • Business Analysis
  • Business Communications
  • Customer Service
  • Operations Management
  • Account Management
  • Advertising
  • Business Process Management
  • Chat
  • Communication Skills
  • Content Writing
  • Crisis Management
  • CRM
  • Customer Satisfaction

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Services

  • SOP Optimization

    $28/hr Starting at $84 Ongoing

    Dedicated Resource

    Process Assessment: Conduct in-depth evaluations of current workflows and SOPs to identify bottlenecks, redundancies, and improvement areas. SOP Design & Documentation: Develop clear, structured SOPs...

    Business AnalysisBusiness ConsultingBusiness Process ManagementOperations ManagementSOP
  • CRM Implementation

    $28/hr Starting at $28 Ongoing

    Dedicated Resource

    CRM Needs Assessment: Work with stakeholders to determine CRM requirements, identifying pain points and desired outcomes. CRM Selection & Customization: Assist in selecting the most suitable CRM platform...

    Business AnalysisBusiness CommunicationsCRMData ManagementWorkflow Management
  • Project Management

    $28/hr Starting at $112 Ongoing

    Dedicated Resource

    Project Planning & Roadmapping: Develop clear project scopes, timelines, and milestones, coordinating with cross-functional teams. Agile & Lean Implementation: Use Agile and Lean methodologies to manage...

    Business ConsultingCommunication SkillsOperations ManagementPlanningProject Management
  • Social Media Manager

    $28/hr Starting at $84 Ongoing

    Dedicated Resource

    Content Creation & Curation: Develop engaging content aligned with the brand’s voice and goals. Curate relevant articles, images, and videos to keep the audience informed and engaged. Social Media Strategy:...

    AdvertisingContent WritingMarketingSocial MediaSocial Media Marketing
  • Customer Success Advisor

    $28/hr Starting at $56 Ongoing

    Dedicated Resource

    Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to ensure they understand and benefit from the product. Account Management: Maintain regular...

    Account ManagementBusiness ConsultingCustomer ServiceCustomer SuccessTraining
  • Chat Support Specialist

    $28/hr Starting at $28 Ongoing

    Dedicated Resource

    Customer Inquiry Response: Handle incoming customer inquiries through chat, providing accurate and timely answers to questions, issues, and concerns. Product Knowledge: Maintain up-to-date knowledge of...

    Business CommunicationsBusiness ConsultingChatCrisis ManagementCustomer Satisfaction

About

Ready to elevate your operations? Let’s work together to create processes that drive results and keep your team aligned with your vision for growth.

I’m a dedicated business consultant specializing in SOP Optimization, CRM Implementation, and Project Management. With a background in customer success, social media management, and curriculum development, I have developed a well-rounded skill set that enables me to create streamlined processes and efficient workflows for businesses of all sizes.

My Expertise
Throughout my career, I’ve managed various projects and led teams with a focus on enhancing customer experiences, improving operational efficiency, and optimizing digital engagement. I have hands-on experience with tools like Close, Slack, Monday, and Zapier, allowing me to automate workflows and maximize productivity. My work with an online Education company gave me invaluable insight into delivering personalized support and designing structured programs to help clients achieve their goals.

Core Services I Offer
SOP Optimization: I analyze existing workflows and develop clear, structured SOPs that enhance team productivity and reduce redundancy. My goal is to create standardized processes that align with business objectives and maintain regulatory compliance.

CRM Implementation: I help businesses implement and optimize CRM systems to improve customer relationships and streamline communication. From setup to training, I ensure teams are fully equipped to use CRM tools efficiently, leading to better client engagement and satisfaction.

Project Management: With experience managing both people and projects, I bring a strategic approach to planning, coordinating, and delivering results. I specialize in developing project roadmaps, setting measurable goals, and ensuring projects stay on track, even in dynamic environments.

Why Work With Me?
I’m passionate about helping businesses grow and operate smoothly. My focus is on creating systems that not only work efficiently but also foster a positive, organized environment for teams to thrive. I’m known for my proactive approach, whether it's developing new SOPs, managing CRM integrations, or leading teams in complex projects. My clients value my attention to detail, adaptability, and commitment to seeing their businesses succeed.

Work Terms

A written contract must be outlined and signed by both parties including the requested project details, timeline & service fee.

I work remotely M-F from 1-4 pm AZ time and will work on each project I take on within the outlined window.

Time Zone: Arizona, Mountain Stanard Time (MST-US)