Proactively manage customer background screening day-to-day programs to best align with customer’s organizational needs. Attend regular business reviews (via on-site or phone) as the day-to-day owner of the client’s background screening program. Assist clients in making informed hiring decisions, including conducting training on using our system (for both individuals and groups). Create client specific training guides, when necessary. Identify areas for upsell and improvement by knowing the client’s daily processes. Work with the Account Manager to implement the new services. Respond to client questions about our services, results and provide additional specialized services when needed. Liaise between clients and internal departments to provide clear and accurate program guidance and issue resolution for customers. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Conduct client needs analysis presentations to management as requested Conduct and deliver additional projects as assigned by manager