Strategic planning / Multi cultural team management / Frontline marketing / Contact center development and management / Impact assessment / Project management / Training planning and delivery /Human capital management with excellent exposure in Telecommunication /Commercial / Service and Educational Industry • Performance driven professional with over 14 years of experience in the Customer Service management entailing Call Centre development and management, Impact assessment, Project management, Process improvements and Quality assurance • Possesses a clear understanding of industry and technology trends with distinction of instituting Quality control techniques to achieve excellence in Customer Service at the lowest overall cost • Successful leader with a deep business process and change management acumen :have led diverse teams across large scale process changes • An effective communicator with excellent written and verbal communication abilities and strong analytical , problem solving and planning for future trends