I'm a freelance consultant in the field of General Management and specialised in Customer Service.
Strategic planning / Multi cultural team management / Frontline marketing / Contact center development and management / Impact assessment / Project management / Training planning and delivery /Human capital management with excellent exposure in Telecommunication /Commercial / Service and Educational Industry
• Performance driven professional with over 14 years of experience in the Customer Service management entailing Call Centre development and management, Impact assessment, Project management, Process improvements and Quality assurance
• Possesses a clear understanding of industry and technology trends with distinction of instituting Quality control techniques to achieve excellence in Customer Service at the lowest overall cost
• Successful leader with a deep business process and change management acumen :have led diverse teams across large scale process changes
• An effective communicator with excellent written and verbal communication abilities and strong analytical , problem solving and planning for future trends
Work Terms
I can be at service After 1800 hours - anyday
Contact me via email