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Skills

  • Budget Compliance
  • Capital Management
  • Change Management
  • Customer Service
  • Customer Service Management
  • Management
  • Marketing
  • Project Management
  • Quality Assurance
  • Retention
  • Staff Management
  • Strategic Planning
  • Team Building
  • Training
  • Workforce Management

Services

  • Consultancy on Customer Service

    $30/hr Starting at $250 Ongoing

    Dedicated Resource

    Strategic planning / Multi cultural team management / Frontline marketing / Contact center development and management / Impact assessment / Project management / Training planning and delivery /Human capital...

    Budget ComplianceCapital ManagementChange ManagementCustomer ServiceCustomer Service Management

About

I'm a freelance consultant in the field of General Management and specialised in Customer Service.

Strategic planning / Multi cultural team management / Frontline marketing / Contact center development and management / Impact assessment / Project management / Training planning and delivery /Human capital management with excellent exposure in Telecommunication /Commercial / Service and Educational Industry
• Performance driven professional with over 14 years of experience in the Customer Service management entailing Call Centre development and management, Impact assessment, Project management, Process improvements and Quality assurance
• Possesses a clear understanding of industry and technology trends with distinction of instituting Quality control techniques to achieve excellence in Customer Service at the lowest overall cost
• Successful leader with a deep business process and change management acumen :have led diverse teams across large scale process changes
• An effective communicator with excellent written and verbal communication abilities and strong analytical , problem solving and planning for future trends

Work Terms

I can be at service After 1800 hours - anyday

Contact me via email