More than 20 years of experience in Digital industries managing large and complex Process Transformation, Operational Excellence, Business Excellence, Process Automation and Business Process Management Programs, large IT and Telecom outsourcing and application services projects. Mentored many large-scale Transformation Programs for leading global companies in the last 15 years delivering substantial results, such as: improving productivity, cash flow & profitability, increasing win rate, improving sales engagement process, minimizing variations in supply and demand, creating consistent Customer Experience, etc. Groomed many candidates to become successful Transformation Leads and Consultants in the industry. In my last role I worked as Global Head - QPEX in Tag between 2018-2020, taking care of the organization's Global Transformation Programs by defining the roadmap, setting strategic priorities, and then executing through complete re-engineering of all processes, migration of existing processes from legacy systems and designing future state process flows for integration in Workday. With more than 20 years of experience, my expertise lies in effectively developing and implementing digital strategies, coaching and developing employees, and managing transformation programs to deliver multimillion-dollar revenue increases. Some highlights of my past experiences include the following: I am confident that my commitment to deliver results and business performance, along with my analytical and communication skill, will contribute suitably to the success of your clients and the company’s objectives. I look forward to discussing how I can be a positive change agent for your team.