FOCUS Sales Process Design, Implementation – “Order-taking to order-making” sales processes increasing sales close rates and productivity. Cross-sell expertise. Contact Center Offshore Migration – Customer care and sales workforce migrations offshore to India and the Philippines generating tremendous cost savings to companies. Supervise BPO expansions held to tight budgets, complex vendor arrangements, and personnel. Americanization of Contact Leadership and Staff – Transform offshore sales and customer service staff to American leadership style, culture, and acceptance. Team-Level Accountability – Formal manager reviews to dramatically reset accountabilities. Evaluate contact center leadership for promotion or separation. Develop daily cross-functional team “state of the contact center” meetings identifying process successes and breakdowns. Contact center agent retention programs. GUARANTEE Your offshore sales close rates targeting American consumers will increase.