Hi, there! I offer a wide variety of customer service to your clients.
Over All Responsibilities:
-making outbound and inbound calls to customers and following up with them regarding their accounts, insurance, orders, payments, product subscriptions, etc.
-take pride in giving outstanding customer service and putting a smile on their faces.
-upselling products when needed.
-committed to having a positive, understanding, and professional attitude when dealing with customers.
-communicate effectively with customers and promptly address queries and complaints.
-knowledgeable about all of the products/services available to help support the customer and make sure to maintain detailed records of customer interactions, transactions, comments, and complaints.
-ensure that I effectively communicate and coordinate with colleagues/managers to share customer feedback and sentiment.
-ultimate goal is to ensure that customers are highly satisfied with their interactions and that all tasks are completed in a timely manner.
Experience:
Costumer Service Representative
Concentrix, San Lazaro
12/12/2022 - 02/04/2023
-Knowledge in CRM
-Have HIPAA Certificate and CSR Certificate
-Knowledge in US Health Insurance/ Medicare/ Medicaid
-Handle International Account/ US Healthcare Account
-Protect the informations of the costumer
*Certificates can be provided upon request.