Hi! My name is Rose and I have 8 years experience in the call center industry working for IBM, Concentrix-Daksh, Teleperformance, Sitel Phils.Corp as Customer Relations Manager, Customer Relations Specialist, Customer Service Support, Technical Support and Sales Agent respectively. - worked as Live Chat Support for 3 years Most recently I have worked as a Customer Relations Manager for Concentrix and I am with General Motors Account. I’m responsible for providing dealers information on a part (of the vehicle), their pricing information, availability of the part. I handled inbound calls/outbound calls, emails, escalations. I know how hard giving satisfaction to a customer but I can provide extra mile to them even when not needed.