4 Implementations in SAP CRM Service. Resolving SAP CRM Service system / process issues. Review test cases, UAT planning and execution. Demand handling of service management, Planning of CR (Change Requests) implementation for customising CRs. Changes in Application development, Roll-outs and Application maintenance Incident Management and escalation, configuration, release, leading to SLA achievement. Lead a team of system Testers and guide, train and support SAP CRM Service users, power/key users, & maintain relation with cross border/cross cultural teams globally. Documentation for all activities pertaining to process improvement and change management. Maintain project documentation, Gather functional and business requirements. Project planning and manage the execution of projects, identify risk and issues on the project, escalate issues and risks. SAP CRM Service Project Experience: Implementation and support of SAP CRM Interaction Centre and End-to-End customer service process integration in SAP CRM (including mobile solution developed on iOS) Service Roll out, Redeployments and Support in Asia Pacific and in Europe. (and oracle field service cloud integration with SAP CRM Service in Australia). Harmonisation of global SAP CRM Services. Process automation of service ticket handling & in SAP CRM Service processes. SAP CRM Service and Material Management implementation support.