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Skills

  • App Development
  • Change Management
  • CRM
  • Incident Management
  • Lead Generation
  • Management
  • Planning
  • Process Design
  • Process Improvement
  • Project Planning
  • Requirements Analysis
  • Review Writing
  • SAP
  • SAP CRM
  • Software Development

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Services

  • Customer Relationship Management

    $11/hr Starting at $25 Ongoing

    Dedicated Resource

    4 Implementations in SAP CRM Service. Resolving SAP CRM Service system / process issues. Review test cases, UAT planning and execution. Demand handling of service management, Planning of CR (Change...

    App DevelopmentChange ManagementCRMIncident ManagementLead Generation

About

Technical Skill Set:

SAP Applications : SAP CRM Service, SAP Analytics and Query Designing for KPIs
Incident and Project tool: HPSM and JIRA
Project Methodologies : Agile
Office Tools: MS Office, MS Project and Visio

Certificates and Courses:

Certified SAP CRM 7.0 (EhP1) Consultant from ATOS – SAP Authorized Training Center.
Creating Business Value with User Experience workshop organized by Open SAP AG, 2017.
Design Thinking and UX Basics from Bosch and Siemens Academy.
Six Sigma DMAIC model from Bosch and Siemens Academy.
SAP HANA – Platform for Enterprise Solutions-to-Data Science and Analytics, workshop organized by VACS Global, 2017.

Education: Hogeschool Universiteit of Brussels. MS in Business and Economics June 2012

Work Terms

As per Project Owner, I am flexible.