Are you seeking to enhance your customer retention rates? Are you facing challenges with customer cancellation requests via e-mail or chat, resulting in a low success rate? Do you have a team that is eager to receive training on improving their customer retention and support skills?
With over a decade of diverse professional experience, I am a forward-thinking, resourceful, and highly organized virtual assistant. Throughout my career, I have excelled in various roles, from client services management to business development and marketing.
How I Can Assist You:
As a Senior Client Services Manager at Knight Frank, London, I specialized in the Prime Central Market. In this role, I honed my skills in problem-solving, collaboration, leadership, and innovative critical thinking. My responsibilities included identifying and maintaining relationships with clients, offering excellent service and advice, and building credibility with prospective clients by sharing market updates. I also played a pivotal role in growing our local market share and consistently delivering exceptional service.
My experience extends to my tenure as the Head of Business Development, Marketing, and Admissions at COTHM College of Tourism and Hotel Management in Lahore, Pakistan. Here, I developed strategic goals aligned with the institution's diverse departments. My achievements include devising marketing strategies, enhancing the capacity of admission teams, and generating revenue through admissions.
I also have a background in real estate, having served as a Lettings Administrator and Lettings Negotiator at Knight Frank and Forbes Lettings in London, where I organized property launches, created marketing materials, and advised clients on the letting process.
Additionally, I possess strong communication skills, evident in my experience as a radio broadcaster, and I've been recognized for my contributions to the media industry.
Why Choose Me:
Proven Results: I have a track record of achieving outstanding results in sales and customer service environments, as demonstrated by my success in increasing customer retention rates.
Adaptability: My experience spans diverse industries, allowing me to adapt to various business needs and challenges.
Team Leadership: I have trained and led teams, fostering a high-performance environment and achieving remarkable outcomes.
Multilingual Abilities: I have worked in multilingual settings, making me an effective communicator across cultures.
Let's Enhance Your Business:
If you're seeking a virtual assistant with a wealth of experience, a passion for building relationships, and a proven ability to drive results, I'm here to help. Let's collaborate to improve your customer retention, enhance your support services, and build the remarkable success team your company deserves. Reach out to me, and let's start this journey together.