I have the ability to believe so much in the product or service that I help reminding the customer why initially they wanted the product and make them feel they still need the product or service and regain the loyalty of the customer with empathy, building rapport, educating the customer, solving the possible issues they are having that are giving them a headache and possibly the reason why they want to quit the product or service that way We can keep them and it is a saved customer for the company.