Positive, empathetic, and solutions-driven customer service advocate with 6+years of experience in client-facing roles. Promptly resolves issues, makes product recommendations and building customer loyalty/ satisfaction rates.
Excited and highly motivated about Customer Service-oriented jobs.
- Expert with Dixa, Helpshift, and ZenDesk ticket management.
- Proficient in Phone support | E-Mail Support | Live-Chat Support.
- Experience in working in a fast-paced environment with a heavy influx of tickets and in various teams sizes.
- Troubleshooting and critical thinking.
- Addressing customer inquiries, solving problems, and providing product information.
- Prioritizing urgent issues, bug reports, and user feedback.
- Familiar with GDPR and COPPA laws.
- Trained to match customer tone and expectation.
-Achieving a high rate of CSAT and guest satisfaction survey.