Positive, empathetic, and solutions-driven customer service advocate with 6+years of experience in client-facing roles. Promptly resolves issues, makes product recommendations and building customer loyalty/ satisfaction rates. Excited and highly motivated about Customer Service-oriented jobs. - Expert with Dixa, Helpshift, and ZenDesk ticket management. - Proficient in Phone support | E-Mail Support | Live-Chat Support. - Experience in working in a fast-paced environment with a heavy influx of tickets and in various teams sizes. - Troubleshooting and critical thinking. - Addressing customer inquiries, solving problems, and providing product information. - Prioritizing urgent issues, bug reports, and user feedback. - Familiar with GDPR and COPPA laws. - Trained to match customer tone and expectation. -Achieving a high rate of CSAT and guest satisfaction survey.