Positive, empathetic, and solutions-driven customer service advocate with 6+years of experience in client-facing roles.

March 2019 - Present
Resolving issues regarding refunds, purchases not going through, and E commerce-related issues
Assisting customers to resolve technical problems with the game or store page/platform
Checking updates & newly released content.
Quality checking of the team's emails and replies
Hosting and managing training and development paths for the new agents and special task force agents (T2 agents and specialist)

Maitre D Hotel | Scylla
March 2016 - January 2019
Lead team of hotel crew. Organizing onboard activities and events. Ensuring that guest expectations are fulfilled, answering their request and questions regarding food and beverage operations onboard. Taking care of guest allergy concerns.
Taking care of any problem which may occur during guest's stay onboard, work and manage hotel crew up to company standards and guest expectations.

June 2015 - December 2015
Check-in,check-out guests.
Help guests with their daily needs, assist them with their questions about excursions, daily programs.
Finding the best solutions for their travel arrangements, food options.

Assistant waiter and Bar waiter | Carnival Cruise Lines
February 2012 - November 2014
Serving food and beverage in fine dining restaurants.
Selling and serving drinks in bars.

Computer software and multimedia shop manager | Tehnoland
June 2009 - November 2012
Selling computers, computer parts, and software.

Computer games, multimedia, and software specialized seller | Sonic-playroom
March 2008 - June 2009
Maintenance of computers
Selling games and software
Organizing game tournaments and events

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