Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. My job is to assist customers with the planning and booking aspect of their vacation or stay. I may support customers in person, on the phone, online or a combination of these. I answer customers’ questions, make travel suggestions and book rooms and tickets. I assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. I also help planning travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and send the details and confirmation to the guest. When issues arise with reservations, I am often contacted to sort out the issues. Provide Customer Service, I am knowledgeable to the products, activities that we are selling or promoting. Customers will often have questions throughout the booking process and I am is expected to answer them. If the question is not something I do not know or has immediate access to, it is my responsibility to obtain the answer and get back to the customer. Sells Services and Product, is one of my key duty being a Reservation Agent. I encouraged to upsell by offering the guests additional services or special packages. Hotels and cruises sell package deals; car rental facilities sell additional insurance packages and car upgrades; and airlines sell seats with additional legroom and services, just to name a few. My work is to performed with minimal supervision. I am comfortable working independently.