I am a Hotel Reservation Agent motivated to maintain guest satisfaction. I have the impeccable customer service skills and excellent communication,detail-oriented and enjoy assisting others.
Courteous self-motivated and detail-oriented Hotel Reservations Agent with nearly 3 years of experience exercising a high level of commitment to exceptional customer service in hotel settings. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. I am capable of making hotel reservation package promos, sending emails to other travel agencies for partnership.
In my experience in The Rosepike of Boracay being a Reservation Agent I performed variety of services,including registering arriving guests, assigning rooms and checking out guests. Interfaced routinely with the members of housekeeping and maintenance staffs. Initiated and organized reservations billing while appropriately handling cancellations. Updating the booking reservation system to avoid double bookings. Setting up itineraries for the guests. I am providing excellent guest sevice by addressing guest complaints and questions courteously and efficiently.
I enjoyed my job for it helps me to be more creative and it gives me a lot of ideas to create my own page that sells Boracay activities and tour packages. I became involved into social media for I can make and earn money.
Skill Highlights:
Account management
Guest experiences
Fluent in English
Relationship building
Customer Service and Sales
Communication and interpersonal Skills
Speaking, reading and writing
MS, Excel and Word Proficiency
Cash handling and Accounting
Creative problem solving
Work Terms
I prefer to work at night, and to be paid monthly basis. I prefer to have a communication through my Emails and Skype. Thank you!