Over 3.5 years of experience as a Customer Service and Operations Manager. I have worked for a travel company remotely, driving customer satisfaction & growth, and delivering over 3000 customer trips across multiple destinations. Duties: 1. Managing the product, booking and customer service team of six people 2. Overseeing the booking of flights and hotel rooms via bed bank and airlines directly 3. Management and analysis of product inventory across multiple destinations 4. Creating and distributing guides and itineraries pre-trip for all customers 5. Day to day communication with the on-ground operations team 6. Working daily with the finance team on product margins, supplier payments etc