A tenured customer service representative with 6 years experience in customer relation from two of the most prestigious BPO companies and one Credit Repair Company. Professionally trained with outstanding performance in sales, financial, administration and technical account. Easily handles multi-tasked duties with efficient and effective results meeting more than expectations. Moreover, an experienced Assistant Applications Engineer with 6 months of experience, a highly motivated individual dynamic, creative and innovative. HIGHLIGHTS OF EXPERIENCE Consumer Advocate/Credit Repair Specialist | Kansas City Credit Services Duties and responsibilities: Customer Sales and Service Representative March 11,2013 – January 6, 2014 Customer Sales and Service Representative *Resolved customer’s billing issues and disputes *Performed basic troubleshooting for variety of mobile phones *Guaranteed best customer experience by recommending rate plans to avoid overages *Followed up on any concern or issues that requires callback *Provided once call resolution by setting customer expectations in any changes that was made on the account *Increased customers trust by following policies assuring customers that the account I secured *Corresponded with customers for any unresolved issues by reviewing notations on commitment that was set up on the account *Assisted in order tracking by utilizing different delivery service’s tools and websites *Offered different messaging and calling features both international and domestic