HIGHLIGHTS OF EXPERIENCE

Consumer Advocate/Credit Repair Specialist | Kansas City Credit Services
July 2014 - Present

Duties and responsibilities:
* Review client's credit report and create dispute letters for creditors and credit reporting agencies.
* Review investigation results / responses from creditors and credit bureaus and upload results in DisputeSuite.
* Answer clients's email inquiries in a timely manner.
* Email letters to be sent via certified mail to clients.
* Entering client's data/information and updating client's information whenever necessary and whenever requested.
* Send notification / email reminder for client's to submit or send dispute results.

Customer Sales and Service Representative
Virgin Mobile Australia
Convergys Philippines, Muntinlupa City Philippines

March 11,2013 – January 6, 2014
* Provided best customer service experience by resolving billing issues
* Tracked and traced equipment returns and orders
* Walked-through basic troubleshooting for mobile phones
* Adhered to privacy policy to keep customer’s account secure
* De-escalate mobile and plan issues and concerns
* Educated customers in sending faulty phones to a repair center and provided updates.
* Checked signal and coverage availability
* Recommended products and plans that suits customers’ needs
* Processed orders and set customers’ expectations about the delivery and new plan details.

Customer Sales and Service Representative
AT&T
Convergys Philippines,Muntinlupa City, Philippines

February 18, 2011 –October 10, 2012

*Resolved customer’s billing issues and disputes
*Performed basic troubleshooting for variety of mobile phones
*Guaranteed best customer experience by recommending rate plans to avoid overages
*Followed up on any concern or issues that requires callback
*Provided once call resolution by setting customer expectations in any changes that was made on the accou