June 2008 to September 2009 • Promotes High Customer Service Level, Brand Loyalty and Customer Retention • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Contributes to team effort by accomplishing, maintaining and even exceeding team’s scorecard and monthly service performance.