My goal is to offer high quality, timely, and confidential business support. Highly organized, able to multitask effectively in fast-paced environment. Enthusiastic customer service professional, focused to maintain customer satisfaction and contribute to company success. Bilingual English/Portuguese. Great ability solving customer's issues with patient and efficiency. Experience with live chat, phone and e-mail. In my last job I was working in CS for a US based retail company, interacting with customers and retail buyers to follow up on shipping statuses and expedited orders. Please, check my profile on Upwork: http://www.upwork.com/fl/karinsinelli