Banner Image

Skills

  • English Language
  • Portuguese
  • cnm
  • Communication Skills
  • Customer Satisfaction
  • Customer Service
  • Email Services
  • HTTP
  • Internet Research
  • Live Chat
  • Phone Support
  • Research
  • Typing
  • Zendesk

Services

  • Customer Service - Bilingual

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    My goal is to offer high quality, timely, and confidential business support. Highly organized, able to multitask effectively in fast-paced environment. Enthusiastic customer service professional, focused...

    cnmCustomer SatisfactionCustomer ServiceEmail ServicesEnglish Language

  • Virtual Assistant

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    Excellent communication skills, both written and oral. Great computer skills. Adaptive team player. Strong ability solving problems. High organizational skills. Experience with internet research, planning...

    Communication SkillsInternet ResearchResearchTyping

  • Translator English/Portuguese

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    A highly talented Translator with experience in translating documents and other materials from Portuguese to English and/or English/Portuguese. Experience of reading materials and rewriting them in either...

    English LanguagePortuguese

About

I am a native Brazilian with solid experience in Customer Service, Virtual Assistant and Translator English/Portuguese

I am driven, goal-oriented and able to work under minimal to no supervision while being a team player as well. I have more than 8 years of experience in Customer Service. I have experience in interacting with customers or merchants as needed, handling situations or inquiries while working within policy, procedures and standard processes. I am knowledgeable in using MS Office Applications, Zendesk, LiveChat, Shopify and social media. I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Bilingual English/Portuguese. Translator with over four years of translation and writing. I am a fast learner and I work efficiently with customer satisfaction and quality work as my top priorities.

Please, check my profile on Upwork:
http://www.upwork.com/fl/karinsinelli

Work Terms

I am available Mon-Fri, from 6am to 5pm.

Attachments (Click to Preview)