I have also been in the Customer Service Industry for the last 6 years catering to multiple platforms such as phones, email and chat. I have also worked as an all-around VA for any adhoc tasks ranging from eCommerce order fulfillment, email handling, and review/feedback management for an Australian Hair Dye company. I stayed with Telstra from 2014-2018 and have been assigned to lead various projects such as Project Jumpstart or Boot camp which is a program designed to accelerate the site's major KPI's such as customer satisfaction, AHT, and callbacks. The most recent experience I had with Telstra was a Sales Lead - I managed a team who is responsible for inbound sales for Telstra Small Business.