I have an extensive experience working as a Customer Service Representative through Chat, Email, and Phone and a Quality Analyst for more than 10 years working with Telecommunications, Online Gaming Site, and Freelancing Site. I have used AIM, Skype, Kayako Support Suite, and Olark to communicate with their customers. I have also used Atlassian Confluence to submit and enter new information about the site. My experience and knowledge in Customer Service and Quality Analyst enable me to provide the highest level of support to customers with quality. I am enthusiastic about achieving customer satisfaction, and I aim to meet and surpass the company's expectations and required Key Performance Indicator (KPI). Throughout the years I have developed my skills in the following areas: I am looking for a position where I can maximize the skills and knowledge that I learned with the opportunity of growth and enhancement.