Seasoned Customer Service Representative who loves helping startup companies to prosper.

I have extensive experience working as a Customer Service Representative through Chat, Email, and Phone and a Quality Analyst for more than 10 years working with Telecommunications, Online Gaming Site, and Freelancing Site. I have used AIM, Skype, Kayako Support Suite, and Olark to communicate with their customers. I have also used Atlassian Confluence to submit and enter new information about the site.

My experience and knowledge in Customer Service and Quality Analyst enable me to provide the highest level of support to customers with quality. I am enthusiastic about achieving customer satisfaction, and I aim to meet and surpass the company's expectations and required Key Performance Indicator (KPI).

Throughout the years I have developed my skills in the following areas:
Deliver quality customer happiness
Handling customer complaints
Email, chat, and call etiquette
Google Documents
Microsoft Excel
Microsoft Word
Article Submission for Confluence
Agent Coaching
Customer Service response auditing

I am looking for a position where I can maximize the skills and knowledge that I learned with the opportunity of growth and enhancement.

Work Terms

I can work anytime from Monday to Friday. I accept payments weekly or bi-monthly.