I am an experienced customer support and data entry freelancer with excellent communication skills and a strong customer service orientation. I am familiar with CRM systems and helpdesk software. I have the ability to multitask, prioritize effectively, strong problem-solving skills, work independently with minimal supervision and available to work flexible hours.
I also have experience in responding to customer inquiries via email, chat, or phone in a timely and professional manner, Identify and resolve customer issues and complaints, keep accurate records of customer interactions and transactions, follow up with customers to ensure their issues have been resolved, escalate complex issues to the appropriate team or supervisor and continuously improve customer support processes and procedures.