Results-driven customer service professional with 2+ years of experience in customer engagement, onboarding, and quality control. I specialize in improving customer retention, optimizing processes, and driving revenue growth through strategic issue resolution and relationship management.
🔹 Customer Support & Retention – Reduced response times by 30% and improved customer retention by 15% through proactive problem-solving.
🔹 E-commerce & Shopify Support – Assisted merchants with store management, order issues, and technical support to enhance satisfaction.
🔹 CRM & Helpdesk Expertise – Skilled in Zendesk, Salesforce, and HubSpot for seamless customer interactions.
🔹 Onboarding & Training – Created knowledge bases, led live chat initiatives, and improved first-contact resolution by 20%.
🔹 Sales & Lead Generation – Developed strategies that increased sales revenue by 10% through cross-selling and client relationship building.
🔹 Remote & Hybrid Work Expertise – Experienced in handling 200+ daily inquiries via live chat, and phone support.
If you need a dedicated customer support expert, e-commerce assistant, or onboarding specialist, let’s connect and elevate your customer experience! 🚀