Customer Service Expert | CRM & E-commerce Specialist | Driving Retention & Satisfaction

Customer Experience Specialist | CRM & E-commerce Support | Problem-Solver

From a young age, I’ve been drawn to helping people, whether it was assisting customers in a retail store or finding creative ways to solve everyday challenges. I quickly realized that great customer service goes beyond answering questions—it’s about creating meaningful experiences that turn customers into loyal advocates. This passion led me to build a career in customer engagement, onboarding, and quality control, where I thrive on solving problems, improving processes, and fostering strong customer relationships.

With over two years of experience, I’ve worked with companies across different industries, including Majorel Africa, Remoteli, and Health Direct Global. Throughout my career, I have:

✅ Reduced response times by 30% by optimizing workflows and implementing live chat support.
✅ Improved customer retention by 15% through strategic issue resolution and personalized engagement.
✅ Increased sales revenue by 10% by identifying cross-selling opportunities and enhancing customer interactions.
✅ Assisted Shopify merchants with store management, resolving order issues, and providing technical support to improve user experience.
✅ Led a team to achieve 95% of customer service targets, improving efficiency and satisfaction rates.

I’m highly skilled in CRM tools like Zendesk, Salesforce, and HubSpot, as well as remote collaboration platforms such as Slack, Zoom, and Asana. My ability to adapt quickly and analyze customer needs allows me to deliver high-quality support in fast-paced, remote, and hybrid environments.
My Approach & Values

At the core of my work is a commitment to efficiency, empathy, and problem-solving. I believe that every customer interaction is an opportunity to build trust and strengthen relationships. Whether I’m assisting a customer with a technical issue or helping a business improve its support processes, I approach each task with a customer-first mindset and a determination to drive measurable results.
Beyond Work

Outside of my professional life, I love going on road trips, taking long walks, and spending time at the beach. There’s something about exploring new places that fuels my curiosity and keeps me inspired. Just like in customer service, I enjoy the journey—whether it’s finding the best route on a road trip or guiding a customer to the perfect solution.
Let’s Connect!

If you’re looking for a dedicated customer service expert who can help your business enhance customer satisfaction, optimize workflows, and drive retention, I’d love to collaborate! Let’s create outstanding customer experiences together. 😊

Work Terms

Hours of Operation:
I am available Monday through Friday, 9:00 AM to 5:00 PM GMT. For clients in different time zones, I am flexible and willing to adjust my schedule to accommodate mutually convenient meeting times.
Payment Terms:
I offer flexible payment structures to suit the project's needs:

Fixed-Price Projects:For well-defined projects, I prefer milestone-based payments. Each milestone will have a specific deliverable and payment schedule, ensuring transparency and mutual satisfaction.

Hourly Projects:For tasks requiring ongoing support or undefined scopes, I track time using Guru's time-tracking tools. Invoices are generated weekly based on the hours worked.

Preferred Communication Style:
Clear and consistent communication is vital for project success. I am available through:

Guru's Messaging Platform:For all official communications and updates.

Video Conferencing:Utilizing platforms like Zoom or Skype for meetings, brainstorming sessions, and real-time collaboration.

I strive to respond to all messages within 24 hours during business days and am open to scheduling regular check-ins to discuss progress and address any concerns.

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