•Dedicated customer service through chat/email with 8+ years of experience in a US based Telecom company. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. AREAS OF EXPERTISE: • Customer Service Management • Customer Satisfaction Enhancement • Complaint Handling & Resolution • Front-End Supervision • Teambuilding & Training • Cost-Reduction Strategies • Data Collection and analysis • Proof-reading and paraphrasing