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Skills

  • Chat Support
  • Creative Writing
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Data Entry
  • Email Services
  • Management
  • Training

Services

  • customer service expert

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    •Dedicated customer service through chat/email with 8+ years of experience in a US based Telecom company. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line...

    Chat SupportCreative WritingCustomer SatisfactionCustomer ServiceCustomer Service Management

About

Expert Customer ServiceThrough Chat/Email, articles rewriting and data entry

I have been in customer service (Chat and Email) with 8+ years of experience in a US based Telecom company. My job was to consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.

AREAS OF EXPERTISE:
• Customer Service Management
• Customer Satisfaction Enhancement
• Complaint Handling & Resolution
• Content writing, re-writing, proof-reading
• Data Entry, Collection and analysis

Selected Contributions:

• Won "Service Excellence Award" for instrumental role in driving high CSAT/ NPS scores and maintaining other efficiency parameters.
• Actively participated in improving the chat/email process and piloted almost all the batches such as Live Monitoring of Chats, Advance Support Group for Escalated Chats and emails.
• Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Education and Hobby:
I am a Commerce Graduate (B.Com Pass with 1st Division) and have keen interest in all the spheres of social influence, such as environment, politics, current affairs.

Work Terms

Available 24*7, $5.00 per/hr