• Excellent communicator with 16 years of Customer Service Representative experience in demanding call center environments.
• Successful in addressing customer requests and concerns to provide relevant information and options.
• Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
• Highly experienced in delivering support services and resolving customer complaints.
• Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
• Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
• Resolving account and service concerns for customers.
• Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers.
• Focused on surpassing expectations and driving team success.
• Invite speakers for keynotes
• Invite startups to demo their technology
• Invite media + associations to communicate about our event
• Invite media + associations to join our event
• Handling Intercom live chat support.
• Sign and follow referral contracts with media + associations + consultants
• Insert our event in events listings run by media + associations
• Serving as spokesperson and representative for DELIVER Events, And being the first contact person for all our clients (Speakers/Guests/Journalists/Sponsors/Vendors)
• Working with invitation team, handling and replying to hundreds of guests and clients, on a daily basis.
Vodafone (VIS) International account service advisor (May 2008 – Aug 2014)
• Act as a primary point of contact for the Multinational Corporate Global / Regional Help-desks and the Operators.
• Receive customer requests and make sure they are completed and that they are handed over to the proper support teams as relevant and within agreed SLA.
• Receive and handle incidents in a timely and meticulous manner as regards to details of the incidents and deadlines,
• Follow up with customers to ensure issue has been resolved.
• Acted as a team leader and managed a team of 10 people.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Received training from Vodafone to represent the brand, explain technical functions of mobile devices and guide product selection by customers.
• Worked with to resolve technical problems, improve operations and provide exceptional customer service.
• Worked with Angry customers to understand requirements and provide exceptional customer satisfaction service.