10+ years of experience within the customer service field. Answered customer requests or inquiries concerning services, products, billing, claims, and reports problem areas. Answered the more complex credit and billing inquiries, investigated high bills, analyzed customer credit status, quoted amount. due, authorized extensions, and made arrangements for payment of past due bills, final bills, and returned checks. Made financial decisions to protect/collect revenues and adjusts customer accounts. Coordinated work requests with appropriate departments and service centers; informs customers of actions taken