As a customer service
●Resolve and de-escalated customer complaints by solving
issues quickly, achieving a high level of customer
satisfaction.
●Generated daily reports and recommendations for
corrective actions to assist senior management in making
decisions for improvements in operations.
●Enhanced service delivery by recommending changes to
procedures and products in response to customers’
feedback.
●Communicated effectively to appease angry customers
by suggesting the best ways to resolve service and billing
issues.
●Addressed concerns and determined the service needs of
each caller.
●Collaborated with team members to implement new
initiatives for customer service and exceed team goals
●Communicated with the customer to explain billing
procedures and arranged for payment options, processed
all payments accurately.
●Response to report technical issues and using personal
knowledge and experience to resolve problems promptly.
●Respond to customer questions and complaints,
delivered fast. Friendly, and knowledgeable service and
was successful in retaining customer loyalty.
As an administrative assistant
●Answering questions about the homeowner’s billing
statement inquiry
●Handling complaints
●Checking homeowners’ association application status
●Update personal information
●Checking architectural modification application status
●Assisting homeowners with their property violations
●Checking estoppel and condo questionnaire order status
●Provide documents rules and regulations, and CC&Rs,
when asked via email
●Assisting in filing a dispute and checking the status
●Send emails to prospects
●Response to emails or call interested prospects
●Set up a meeting with the prospects and Sales
Representative Account Manager
●Do follow-ups by sending emails and calling contacts
●Send weekly report